Our Blog
Call Center Service Provider - Spragom
Date : 2022-05-20
Through both voice and non-voice services, such as call center service provider, BPO is commonly utilized for marketing, advertising, and survey purposes. Non-voice BPO laborc is primarily a back-office activity, whereas voice-based BPO employment is directly involved with clients. By delivering exceptional and innovative customer service, third-party aid from BPO can improve the client experience.
Businesses employ both voice and non-voice-based BPOs to create an effective marketing strategy. By utilizing BPO services, businesses now have a substantial advantage in terms of market penetration. The range of call center services available in India is extensive, and if used wisely, can deliver considerable results.
Voice process :
The inbound voice process and the outbound voice process are the two procedures that make up a speech process.
Voice process types :
Inbound Voice process
Outbound Voice Process
Non-Voice process :
This method, unlike call center outbound, does not include receiving or making a phone call to customers. This process requires the ability to write or type, as well as the ability to understand the type of query to perform the appropriate process. This is an important step in dealing with consumer issues through email and chat support.
Non -Voice process types :
Email support in Non-Voice Process
Chat support in a Non-voice process
Bpo Services - Spragom
Date : 2022-05-30
The process of outsourcing specific business functions to a third-party BPO service provider is known as business process outsourcing. Businesses typically outsource their services to companies that are either offshore (in a different time zone) or nearshoring (in the same time zone) (in the same time zone). Spragom BPO services are nearshore and offshore outsourcing can benefit any company.
Businesses can nearshore, offshore, or outsource their core and non-core business activities to BPO offshore outsourcing companies to save money, get specialised services, and speed up time to market. Businesses commonly outsource back-office clerical tasks, accounting procedures, HR services, Sales & Marketing, Customer Support, IT support services, procurement, and other responsibilities.
As a result, businesses will be able to get professional expertise from a BPO firm at a lesser cost. In terms of deliverables, cost, timelines, and technological advancements, BPO outsourcing companies can provide flexibility.
OUR SERVICES:
Back Office Services
Invoice Factoring Support
Accounts & Finance Services
Underwriting Support Services
E-Commerce Support Services
Infrastructure Management Services
Human Resource Outsourcing Service
Kpo Services - Spragom
Date : 2022-06-02
Spragom technologies is one of the Kpo company in tamilnadu. The outsourcing of essential, information-related business tasks is known as knowledge process outsourcing (KPO). KPO entails contracting out work to people with advanced degrees and technical knowledge in a particular field.
Workers from a different company or a subsidiary of the same company can handle the information-related work as kpo services. To conserve money or other resources, the subsidiary could be located in the same nation or offshore.
A knowledge-based outsourcing organization will have a thorough awareness of the client\'s requirements. Because the role/job will require a lot of decision-making, this includes judgment. This is something that the KPO person or team must confidently handle.
Our Services:
Financial consultants
Research and development (R&D)
Business operations (management consulting)
Technical analysis
Investments
Medical & healthcare
Data analysis and interpretation
Voice and Non-Voice Process - Spragom
Date : 2022-06-10
BPO is often used for marketing, advertising, and survey purposes using both voice and non-voice services, such as call center support services. Non-voice BPO work is mostly back-office work, whereas voice-based BPO work involves direct client contact. Third-party assistance from BPO can improve the client experience by providing great and innovative customer service.
To establish an effective marketing strategy, businesses use both voice and non-voice-based BPOs. Businesses now have a significant advantage in terms of market penetration by adopting BPO services. The number of call center services available in India is vast, and when used intelligently, they can yield significant results.
Voice and non-voice services can both review the user experience in great detail and provide critical information to the business about customer feedback. Businesses, on the other hand, can take the necessary steps to improve their products and services to deliver a better user experience. Hiring an outbound sales contact center could be a terrific method to improve the efficiency of a company\'s marketing team.
.png)
Kpo Company - Spragom
Date : 2022-06-28
Spragom technologies is one of the Kpo company in tamilnadu. The outsourcing of essential, information-related business tasks is known as knowledge process outsourcing (KPO). KPO entails contracting out work to people with advanced degrees and technical knowledge in a particular field.
Workers from a different company or a subsidiary of the same company can handle the information-related work as kpo services. To conserve money or other resources, the subsidiary could be located in the same nation or offshore.
A knowledge-based outsourcing organization will have a thorough awareness of the client\'s requirements. Because the role/job will require a lot of decision-making, this includes judgment. This is something that the KPO person or team must confidently handle.
Our Services:
Financial consultants
Research and development (R&D)
Business operations (management consulting)
Technical analysis
Investments
Medical & healthcare
Data analysis and interpretation
