ResolveCX

ResolveCX is an AI-native resolution governance platform, built from the ground up around AI rather than adding it to a legacy system, using intelligent classification, routing, summarisation, sentiment analysis, agent assistance, SLA risk detection, and automation to manage complaints, cases, escalations, problems, and incidents from intake through resolution.

ResolveCX is an AI-driven, cloud-native platform that enables organisations to transform the way they manage complaints, escalations, case investigations, and complex problem-resolution workflows. Built on AWS, it replaces fragmented manual processes with automated, intelligent, and auditable operations that consistently deliver faster outcomes and stronger customer trust.

The platform streamlines end-to-end complaint and escalation handling by automatically classifying issues, recommending actions, and routing cases to the right teams based on severity, SLA, and business rules. This reduces resolution times, eliminates bottlenecks, and ensures every customer concern is handled consistently and professionally. As a result, organisations see measurable improvements in customer satisfaction, advocacy, and long-term loyalty.