Kolaxo CCS

Kolaxo CCS is an Answering Service helping small business to increase standard of customer interaction with business. We are taking the responsibility to communicate with your customers and improve their experience. By opting better customer relationship management your business is in better position to increase loyal customers’ base and get more sales.   We conduct a documented communication with customers so that not only the caller is satisfied but also the company must get equivalent benefit to analyze the pattern of callers and the similarity of the concerns. To give a better presentation, we have developed our own software to filter callers from their duration of talk time, analyze the agents rating of customer satisfaction and get agent’s valuable comment about caller. Our agents have tremendous skill to stay calm under pressure. Our special training have empowered them to control their nerves and stay calm. With this skill, they are reluctant to handle angry customers and listen to them in a polite and friendly manner hence solve their issue.  Our service allow business to have emergency on-call dispatching. We are providing urgent answering service that helps businesses to quickly response to the calls. Our agents divert them to the right department and provide valuable suggestion to minimize loses while concerned department reach the customer’s doorstep.